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Why Presence Dashboard is not showing any data on cmx cloud?

If you presence Dashboard is not showing any stats, you need to check communication between your WLC to Cloud is proper and NMSP message are being received by Cloud.

Please perform the the following

> Add APs to the Site using Base MAC address.

> show cloud-services cmx summary

CMX Service

Server ....................................... https://oetm0t.cmxcisco.com
IP Address.................................... 52.39.31.222
Service Status ............................... Enabled
Connectivity.................................. https: UP

 

> show nmsp subscription detail

Mobility Services Subscribed by 172.19.7.109

Services Sub-services
-------- ------------
RSSI Mobile Station, Tags,
Info Mobile Station,
Statistics Mobile Station, Tags,

Unknown Service 11

Mobility Services Subscribed by 172.19.7.102

Services Sub-services
-------- ------------
RSSI Mobile Station, Tags,
Info Mobile Station,
Statistics Mobile Station, Tags,

Unknown Service 11

 

> show nmsp subscription summary

Mobility Services Subscribed:

Server IP Services
--------- --------
172.19.7.109 RSSI ,Info ,Statistics172.19.7.102 RSSI ,Info ,Statistics172.19.7.129 RSSI ,Info ,Statistics172.19.7.115 RSSI ,Info ,Statistics128.107.18.199 RSSI ,Info ,Statistics ,AP Info


> show cloud-services cmx statistics

(5508-12) >show cloud-services cmx statistics

CMX Service Statistics

Tx DataFrames :280000
Rx DataFrames :777
Tx HeartBeat Req :18238
Heartbeat Timeout :0
Rx Subscr Req :826
Tx DataBytes :59759
Rx DataBytes :52766
Tx HeartBeat Fail :3
Tx Data Fail :99
Tx Conn Fail :0


> show nmsp statistics connection

NMSP Connection Counters

172.19.7.109
Connection status: UP
Tx message count Rx message count
---------------- ----------------
WLC Capability: 1 MSE Capability: 2
Service Subscr Rsp: 1 Service Subscr Req: 1
Measure Rsp: 2 Measure Req: 2
Measure Notify: 441531
Info Rsp: 1 Info Req: 1
Info Notify: 8797
Stats Rsp: 2 Stats Req: 2
Stats Notify: 1826
Loc Req: 0 Loc Rsp: 0
Loc Subscr Req: 0 Loc Subscr Rsp: 0
Loc Notify: 0
Loc Unsubscr Req: 0 Loc Unsubscr Rsp: 0
AP Monitor Rsp: 0 AP Monitor Req: 0
AP Info Rsp: 0 AP Info Req: 0
AP Monitor Notify: 0

 


> test dns url data.cmxcisco.com

(5508-12) >test dns url data.cmxcisco.com

URL ............................................. data.cmxcisco.com
IP Address ......................................54.148.178.128

 

Try to ping the IP and check what is returned after executing "test dns url data.cmxcisco.com".

> ping 52.39.31.222

Send count=3, Receive count=3 from 52.39.31.222

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