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Presence Dashboard not showing any data on cmx cloud.

Please perform the the following

> Add APs to the Site using Base MAC address.

> show cloud-services cmx summary

CMX Service

Server ....................................... https://oetm0t.cmxcisco.com
IP Address.................................... 52.39.31.222
Service Status ............................... Enabled
Connectivity.................................. https: UP

 

> show nmsp subscription detail

Mobility Services Subscribed by 172.19.7.109

Services Sub-services
-------- ------------
RSSI Mobile Station, Tags,
Info Mobile Station,
Statistics Mobile Station, Tags,

Unknown Service 11

Mobility Services Subscribed by 172.19.7.102

Services Sub-services
-------- ------------
RSSI Mobile Station, Tags,
Info Mobile Station,
Statistics Mobile Station, Tags,

Unknown Service 11

 

> show nmsp subscription summary

Mobility Services Subscribed:

Server IP Services
--------- --------
172.19.7.109 RSSI ,Info ,Statistics172.19.7.102 RSSI ,Info ,Statistics172.19.7.129 RSSI ,Info ,Statistics172.19.7.115 RSSI ,Info ,Statistics128.107.18.199 RSSI ,Info ,Statistics ,AP Info


> show cloud-services cmx statistics

(5508-12) >show cloud-services cmx statistics

CMX Service Statistics

Tx DataFrames :280000
Rx DataFrames :777
Tx HeartBeat Req :18238
Heartbeat Timeout :0
Rx Subscr Req :826
Tx DataBytes :59759
Rx DataBytes :52766
Tx HeartBeat Fail :3
Tx Data Fail :99
Tx Conn Fail :0


> show nmsp statistics connection

NMSP Connection Counters

172.19.7.109
Connection status: UP
Tx message count Rx message count
---------------- ----------------
WLC Capability: 1 MSE Capability: 2
Service Subscr Rsp: 1 Service Subscr Req: 1
Measure Rsp: 2 Measure Req: 2
Measure Notify: 441531
Info Rsp: 1 Info Req: 1
Info Notify: 8797
Stats Rsp: 2 Stats Req: 2
Stats Notify: 1826
Loc Req: 0 Loc Rsp: 0
Loc Subscr Req: 0 Loc Subscr Rsp: 0
Loc Notify: 0
Loc Unsubscr Req: 0 Loc Unsubscr Rsp: 0
AP Monitor Rsp: 0 AP Monitor Req: 0
AP Info Rsp: 0 AP Info Req: 0
AP Monitor Notify: 0

 


> test dns url data.cmxcisco.com

(5508-12) >test dns url data.cmxcisco.com

URL ............................................. data.cmxcisco.com
IP Address ......................................54.148.178.128

 

Try to ping the IP and check what is returned after executing "test dns url data.cmxcisco.com".

> ping 52.39.31.222

Send count=3, Receive count=3 from 52.39.31.222

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