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Landing Page URL Issue on Android Devices (CMXCON-398)

End users using Android Devices are currently unable to open the Landing page URL (Success Page) configured under CONNECT&ENGAGE>Connect Experiences, and may experience the closedown of the Guest Portal after the user registers there.  This is a known 'Redirection to Success Page' Android bug from Google.  Status of the corresponding CMX issue can be tracked in this section (Caveats). 

 

 

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Current Status (As on 19/May/2017):

Table1: Behavior of success page and landing page (Existing Behavior)

Operating System Make and Model Version Visitor Portal Frequency Success Page Post Auth URL (Landing Page
Android Samsung S6 Edge 7 Pass Fail to render/ with wifi access Fail to render/ with wifi access
Samsung Galaxy S7 6.0.1 Pass Fail to render/ with wifi access Fail to render/ with wifi access
Samsung Galaxy S6 6.0.1 Pass Fail to render/ with wifi access Fail to render/ with wifi access
Moto E 4.4.4 Pass Pass Pass
Samsung Galaxy S5 4.4.2 Pass Pass Pass
Samsung Galaxy Tab 4.4.2 Pass Pass Pass
iPhone iPhone 6 Plus 9.3.4 Pass Pass Pass
iPad Mini 7.0.2 Pass Pass Pass

 

 

Table2: Behavior of Guest Portal on Android Devices (Automatic Popup)

This table provides information on whether the Guest (Captive) Portal popups automatically after a mobile client connects to the WLAN/SSID.  The alternative is that there is no popup and the user manually opens a browser and is then presented with the Guest Portal. 

Make and Model Version Guest (Captive) Portal Automatic Popup
Samsung S6 Edge 7 Yes
Samsung Galaxy S6 6.0.1 Yes
Samsung Galaxy S5 4.4.2 Yes
Moto E 4.4.4 No
Samsung Galaxy Tab 4.4.2 No

 

 

 

 

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